Terms of Service

Last updated: November 14, 2026

These Terms of Service (“Terms”) govern your use of grilltee.shop and any order you place with Grill Tee. By browsing the site or placing an order you agree to these Terms and to the policies they point to. Read them the way you would read a recipe before a long cook: once, start to finish, before the fire is lit. Nothing in these Terms takes away a right you have under a consumer protection law that cannot be waived where you live.

1. Who we are and how to reach us

The site is run by Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US. We sell original-design aprons, tees, a long sleeve tee, a crewneck, a hoodie, a cap, mugs, a tumbler, a kids apron and a youth tee for backyard cooks and the people who buy for them. Support is by email only, at support@grilltee.shop, and we reply within 24 hours on business days. There is no phone line and no chat. If you write at three in the morning while a packer sits in the stall, that is fine; the reply comes on the next business day. The ways to reach us are listed on our Contact Us page.

2. Using the site

You may use grilltee.shop to browse and to buy products for yourself or as gifts. You must be old enough to enter a binding contract where you live, or have a parent’s or guardian’s permission. If you create an account, keep your login details private and tell us if you think someone else has used it. You agree not to use the site in a way that breaks the law, interferes with how it works, tries to reach parts of it that are not public, copies it in bulk with automated tools, or sends us content that belongs to someone else.

The homepage starts from what the cook uses: four drawn cooker tiles for the offset smoker, the kettle, the pellet cooker and the flat-top griddle, then a row that asks who the gift is for. Those tiles and rows are links only. They collect nothing and they are not a recommendation about how to cook. A drawing of a temperature curve or the stall on a shirt is a design, not cooking instruction.

3. Products, pictures and descriptions

We describe each product as plainly as we can: what is printed on it, which colours and sizes it comes in, and who it is for. Some details of the blanks, such as apron measurements, pocket count, strap length, fabric blend and print method, are still being confirmed with our print partner. Where a product page says a detail is being confirmed, we do not state it, and you are welcome to email us before you order if that detail matters to you. An apron is a splatter cover for a cook day. It is not protective equipment, and we make no claim about how any fabric behaves near heat or flame. Keep every apron, tee and cap away from open fire, the firebox and hot grates.

Until the final product photos arrive, some pages show a branded placeholder or a drawn picture. Colours on a screen can look a little different from the printed item. If what arrives is materially different from what the page described, contact us with your order number and a photo, and we will help, as set out in the Refund Policy.

4. Sizes

Adult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL, unisex. 2XL and 3XL add $2 and 4XL and 5XL add $4 to the price; the add-on shows on the product page before you add the item to the cart. The youth tee comes in YXS, YS, YM, YL and YXL. Aprons, the kids apron, the cap, the mugs and the tumbler are one size. Choosing the right size is your call, and the Size Guide explains how to measure a shirt that already fits. A size that turns out wrong can be returned within 60 days.

5. Personalised items and the text you type

Three products take your own words: the Backyard Joint Signboard Apron, the Pitmaster Name Apron and the Backyard Joint Tee. You type the lines on the product page, a live preview shows them, and the same text is repeated in your cart, at checkout and in the order email. We print exactly what you type: the spelling, the capitals, the spacing and the order of the words. No proof or mockup is sent before production. If the joint name you want is longer than the field allows, shorten it before you order; “Smoke Hollow Barbecue Company” fits as “Smoke Hollow BBQ”.

By typing text you confirm that you have the right to use it. Do not type a brand name, a grill or gear maker’s name, a restaurant’s name, a sports team, a character or anyone else’s trademark, and do not type anything hateful, threatening or unlawful. We may decline or cancel an order whose text breaks this rule, and we refund it in full if we do. A “Since” year on a personalised item is your own text; it says when your backyard joint started, not anything about Grill Tee. If you spot a typo after ordering, email us within 24 hours, as described in Cancel or Change an Order.

6. Prices and payment

Prices are shown in US dollars and may change before you place an order; the price in your order confirmation is the one you pay. Sales tax is not collected at checkout. Orders to Canada, Australia and New Zealand cross a border, and any import duties or taxes depend on the destination country. If a product is shown at a clearly wrong price, we will contact you before making it and either correct the order with your agreement or cancel it with a full refund.

The payment options available to you are the ones shown at checkout when you place your order. We do not list payment brands that are not connected. More on what checkout shows and how the total is made up is on our Payment Methods page.

7. Orders and acceptance

Placing an order is an offer to buy. We accept it when we send the order confirmation email. We may refuse or cancel an order if we cannot deliver to the address, if the personalised text breaks section 5, if the order looks fraudulent or if it breaks these Terms; in each case any payment taken is refunded in full. There is no minimum order and no crew discount. A crew of five can order five Pit Crew tees in five different sizes, and each tee is treated exactly like a single order at the listed price.

8. Making, shipping and delivery

Each item is made after you order it, in 1-3 business days, and then spends 7-14 business days in transit. Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum, and every order ships from the USA. We do not sell or ship to other countries. These are estimates from our stated times, not a guarantee of a delivery date. If you are buying for a date such as Father’s Day, count back up to 17 business days. Father’s Day falls on the third Sunday of June in the US and Canada and on the first Sunday of September in Australia and New Zealand, so a grandad in Brisbane is on a different clock from a dad in Ohio. The details, including what to do when a parcel seems late, are in Shipping & Delivery.

9. Changes, cancellations, returns and refunds

You can change or cancel an order within 24 hours of placing it by emailing us with the order number. After that, the order may already be in production. You can return any item within 60 days of delivery, personalised items included; for a change of mind we send a free return label. Refunds are sent within 7 days of the return reaching us. If you choose store credit instead, it never expires. The full rules are in the Returns & Exchanges Policy and the Refund Policy, and they form part of these Terms.

10. Photos and personal information

If you send a photo with a problem report, we use it only to understand and sort out that problem, and we delete customer photos 30 days after delivery. How we handle your name, address, email and personalisation text is described in our Privacy Policy.

11. Our designs and your use of them

The designs on our products, the drawn cookers, the cook-day strip, the signboard examples, the logo, the product text and the pages of this site belong to Grill Tee or are used with permission. You may share links and screenshots for personal, non-commercial use. You may not copy our designs onto other products, sell them or present them as your own. Our designs are original and do not use the names or marks of grill, gear or sauce brands, sports teams or characters. If you believe something on the site uses your work, our DMCA page and Intellectual Property Policy explain how to tell us.

12. Liability

To the extent the law allows, our liability for any order is limited to the amount you paid for it. We are not responsible for losses that were not foreseeable when you ordered, for delays caused by carriers, customs, weather or other events outside our control, or for how an item is used, including near heat or flame. Nothing in these Terms limits liability that cannot be limited by law, and nothing here affects your statutory rights as a consumer.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without limiting any mandatory consumer protection law of the country where you live. If something goes wrong, please email us first; most problems are solved in one or two messages. If a dispute cannot be settled that way, it may be brought before the courts that have jurisdiction under that law.

14. Changes to these Terms

We may update these Terms from time to time, for example when a payment option is connected or a product detail is confirmed. The date at the top shows the latest version. The Terms in force when you placed your order apply to that order. If a part of these Terms is found unenforceable, the rest still applies.

15. Questions

Write to support@grilltee.shop with any question about these Terms, an order or a joint name you are not sure will fit. Answers to the common questions are on the FAQs page and in the Help Center. Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US.