Order Tracking

Last updated: November 14, 2026

A parcel in transit is a bit like a brisket in the stall: nothing seems to be happening, and the temptation is to open the lid. This page explains where an order goes after checkout, what the wait usually looks like, how to find the details we need from you, and when it makes sense to write to us. It does not hold a tracking box, because we do not run one. Every status question comes to us by email, and we answer it.

What happens after you place an order

An order moves through two stretches of time. The first is making: once checkout is complete, your order is made in 1-3 business days. For a personalised apron or the joint tee, that is when your typed lines get printed, exactly as you entered them. For a mug, tumbler or cap, it is the same making window. The second stretch is transit: the parcel ships from the USA and spends 7-14 business days on its way to an address in the United States, Canada, Australia or New Zealand.

Add the two together and the full window runs up to 17 business days from the day you order. Business days are Monday to Friday; weekends and public holidays do not count. So 17 business days is longer than it sounds. In a month with a public holiday, it can stretch to well over three calendar weeks.

Why making comes first

Nothing sits on a shelf waiting for you. Each order is made after you place it, which is why we can put “SMOKE HOLLOW BBQ” or “SAUCE BOSS” on an apron at all. It also explains why the first few days after checkout show no movement. That is normal, and it is not a sign of trouble.

Finding your order number

Your order number is in the order email we send when checkout finishes. Look for it near the top, next to the order date. If you cannot find that email:

• Search your inbox and spam folder for “Grill Tee” or “grilltee.shop”.
• Check the email address you typed at checkout. A one-letter slip there means the order email went somewhere else.
• If you paid through a payment provider, its receipt may also show the order reference.
• Still nothing? Email us from the address you think you used, with your full name, the shipping address and roughly when you ordered. We will find it.

The order email also shows what you bought, the sizes and, for personalised products, every line of text you typed. Read it once more while you are there. If the text is wrong and you are still within 24 hours of ordering, the cancel or change page tells you what to do.

How tracking information reaches you

When a tracking link is available, we email it to you, at the address on the order. There is nothing to log into and no box to type into here. If you have not seen a tracking email and want to know where the order stands, contact us for the status: send the order number and we will reply within 24 hours on business days with what we know.

A tracking link, once you have one, is the carrier’s view of the parcel. It can lag behind the real parcel by a day or two, and scans sometimes skip a stop. A link that has not updated for a few days in the middle of the transit window is usually just a parcel between scans.

What an order status usually means

Our order emails and messages may refer to these stages. The table explains each one and what, if anything, you need to do.

If the stage in your email does not match what you expected, or you see a word that is not in this table, email us with the order number and the wording you saw.

Planning around a date

We do not promise delivery by a particular day, and no stage on this page changes that. The useful thing is to count before you order. Here is how one buyer did it.

A worked example: a Father’s Day apron in June

A daughter in Georgia wants a Pitmaster Name Apron for her dad, with his name and the title Head Cook, in his hands on Father’s Day, the third Sunday of June. She opens a calendar, starts at that Sunday and counts back 17 business days, skipping weekends and the public holiday at the end of May. That lands her in late May. She orders a few days before that point to leave room for slow scans, types his name in the preview, and checks it again in the order email. She is not relying on luck; she is relying on the count. If she had come to us two weeks before the day, the honest answer would have been that the window was too short to plan on.

Southern hemisphere dates

In Australia and New Zealand, Father’s Day is the first Sunday of September. The same count applies; just start from that Sunday. Transit to those countries sits in the same 7-14 business day range, and public holidays in either country add to the count.

Why a parcel can feel slow when it is not

A “where is it” worry often comes while the order is still inside its normal window. A few patterns explain why:

• The making days come first. For 1-3 business days after checkout, there is nothing in transit to follow.
• Weekends do not count. An order placed on a Friday evening has its first business day on Monday.
• Public holidays pause the count, at our end and at the destination. A Monday holiday in Canada or a long weekend in Australia adds days without anyone doing anything wrong.
• Crossing a border takes time. Parcels to Canada, Australia and New Zealand go through customs on the way in, and a quiet tracking page during that stretch is common.
• Scans are not continuous. A parcel can travel a long way between two updates.

None of that means you should wait in silence if something looks wrong. It means the first question to ask is how many business days have passed since you ordered. If the answer is under 17, the parcel is most likely just on its way.

Orders with more than one item

A crew order, say five pit crew tees in different sizes plus a kids apron for the youngest helper, travels as one order with one order number. If the parcel arrives and something you ordered is not in it, do not assume it is lost. Check the order email for the items and sizes, then email us with the order number and a list of what did arrive. A photo of the opened parcel and its label helps. We will tell you where the rest of the order stands.

A worked example: planning for a cook-off weekend

A backyard crew in Ohio wants matching tees for a neighbourhood cook-off on the second Saturday of October. The organiser orders on a Monday in early September, well past the 17 business days the count asks for. The order email lists every size. Eight business days later, nothing has arrived and he wonders if he has left it too late. He has not: he is still inside the transit window. He emails, gets the status the next business day, and the tees arrive with time to spare before the fire is lit.

When to write to us about a late parcel

Give the parcel the full window first. If 17 business days have passed since you ordered and nothing has arrived, or the tracking link shows a problem such as an address issue or a return to sender, email us with:

• your order number,
• the shipping address exactly as it should be,
• the tracking link or number if you received one,
• anything the tracking page says, copied as text.

We will look into the status with you and reply within 24 hours on business days. If the parcel needs a closer look, we will explain the next step for your order in that reply. Please do not place a second order to replace one you think is late; write to us first so the two do not cross.

A worked example: the gift sent to Nova Scotia

A buyer in Florida sends a crewneck sweatshirt to her father in Nova Scotia. Twelve business days later, the tracking link has not changed for four days. She emails us with the order number and the link. We reply the next business day: the parcel is still within its transit window, and the gap is between scans. She waits. It arrives on business day sixteen. Had the link shown “address not found”, the first thing we would have asked her for is the full address with the postal code, written exactly as it appears on her father’s mail.

Address mistakes and gift parcels

The parcel goes to the address typed at checkout. If you spot a wrong street, unit number or postal code, email us straight away: within 24 hours of ordering, an address can be changed. After that, the order may already be made and on its way. For a gift sent to someone else, tell us in your message that the parcel is going to a different person, because the name on the parcel and the name on the order will not match, and knowing that up front helps us find the right order quickly.

We ship only to the United States, Canada, Australia and New Zealand, so an address in any other country cannot be used. Shipping is free to all four.

When the parcel arrives

Open it soon, even if it is a gift you plan to wrap later. Check that every item is there, that the sizes match the order email and that the printed text matches what you typed. If something is damaged, wrong or missing, contact us with your order number and a photo, and we will help. Photos you send with a problem report are deleted 30 days after delivery. If it all looks right but it simply is not what he wanted, you have 60 days from delivery to return it, and on a change-of-mind return we send a free return label. The returns and exchanges policy explains how.

Related pages and contact

For country-by-country delivery details, see shipping and delivery. For changes inside the first 24 hours, see cancel or change an order. For refunds, see the refund policy. For everything else, the help center lists every support page, and the submit a ticket page explains what to include in your email so one reply covers it.

Write to support@grilltee.shop with your order number in the subject line. We reply within 24 hours on business days. Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US.