FAQs

Last updated: November 14, 2026

These are the questions people ask us most, sorted the way a cook day runs: first the cooker, then the name, then the fit, then the wait, then what happens if something is off. Each answer uses the same numbers as our policy pages, so if you read one thing here and another thing elsewhere on the site, write to us, because that would be our mistake to fix.

Cookers and finding the right design

Why does the shop start with four cookers instead of gift categories?

Because the man at the fire usually identifies with what he cooks on before anything else. A stick burner cook who tends splits all day thinks differently from someone who runs a flat-top for Saturday breakfast. So the homepage opens with four drawn tiles: offset smoker, kettle, pellet cooker and flat-top griddle. Pick the one that sits in his backyard and you will see the designs that talk his language. Everything is also in one place on the full shop if you would rather scroll.

My dad cooks on a pellet cooker. My brother says that is not real barbecue. Which section do I use?

Use the Pellet Cooker section and leave the family argument at the fence. Those designs nod to the hopper, the probe and the long, quiet cook. If your brother runs an offset, the Offset and Stick Burner range is his, and there is nothing stopping you from buying one of each and letting them settle it over burnt ends.

He has a kettle and a griddle. Does he need two of everything?

No. Plenty of backyards run more than one cooker. Pick the one he talks about most, or the one he uses on the days people come over. The Kettle and Charcoal designs lean toward lump, the chimney and hot-and-fast cooks; the Flat-Top Griddle designs lean toward the smash, the scrape and the morning crowd.

He already has every tool. What is left to buy?

Something he wears, with his own name or his joint’s name on it. Tools pile up in the shed; an apron that says who runs the pit gets worn every cook day. That is the whole idea behind the Name Your Joint range.

Do any of your designs use grill brand names or famous characters?

No. Our designs are original and carry no grill, sauce or tool brand names, and no film or cartoon characters. The joint names you see in our examples, like “Smoke Hollow BBQ” or “The Carport Pit”, are made up for the pictures. If you type a real business name into a personalised field, please make sure it is yours to use.

Personalisation and joint names

Which products can be personalised?

Three: the Backyard Joint Signboard Apron, the Pitmaster Name Apron and the Backyard Joint Tee. The signboard apron takes a joint name of up to 18 characters printed in capitals, an optional town of up to 18 characters and an optional “Since” year. The name apron takes a name of up to 16 characters in capitals, a title chosen from Pitmaster, Fire Tender, Sauce Boss, Head Cook or Taste Tester, and an optional “Since” year. The tee takes a joint name, a town and a “Since” year.

The joint name we want is longer than 18 characters. What now?

Shorten it the way a sign painter would. “SMOKE HOLLOW BARBECUE COMPANY” will not fit, but “SMOKE HOLLOW BBQ” does, and it reads better from across the yard anyway. Drop words like “company” or “and sons”, swap “barbecue” for “BBQ”, and move the place name into the Town line if the product has one.

Will I see a proof before you print?

No proof or mockup is sent. What you get instead is the live preview on the product page, which shows your typed lines over the product picture while you type. The same text then appears in your cart, at checkout and in your order email. Read it in all three places. If anything looks wrong, you have 24 hours from ordering to change it.

Do you correct spelling or capitals?

We print exactly what is typed: spelling, capitals and spacing. If you type “Big Mikes Backyard” without the apostrophe, that is what goes on the apron. Fields that print in capitals will show capitals no matter how you type them, so the spelling is the part to check.

Can we put two names on one apron, like a husband and wife who share the fire?

The name apron has one name line. For a couple who run the pit together, the signboard apron is often the better fit: put the shared joint name on it, such as “LOW & SLOW ON ELM”, and let the town line say where the smoke comes from. Two people can also each get their own name apron with different titles. One of them can be Fire Tender and the other Sauce Boss, and nobody has to argue about who is Head Cook.

Is the “Since” year your founding year?

No. The “Since” year is your text. It might be the year he bought his first smoker, the year the joint got its name or the year the backyard crew started meeting. Grill Tee itself does not print a founding year anywhere.

Sizes, aprons and fit

What sizes do the tees, hoodies and sweatshirts come in?

Adult apparel is unisex in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Sizes 2XL and 3XL add $2 and sizes 4XL and 5XL add $4, and that add-on shows on the product page before you add to cart. The youth tee comes in YXS, YS, YM, YL and YXL. The size guide walks through how to measure a tee he already likes.

How big are the aprons?

The adult aprons and the kids apron each come in one size. Their measurements, pocket details and material are still being confirmed with our print partner, so we do not list them yet. If you need the numbers before you order, email us and we will send what we have.

Is the apron safe to wear right against the firebox?

An apron is a splatter cover for sauce, rub and spritz, not protective gear. Treat it like a work shirt: it keeps the mess off, but it is not meant for leaning into flames or handling hot metal. Use proper gloves and tools for that.

Can I order a kids apron and an adult apron together for a little helper?

Yes, add both to the cart and they travel as one order with free shipping. The kids apron and the youth tee live in the Crew and Little Helper section. Pairing them makes a good first cook day together.

Shipping, timing and gift dates

How long until it arrives?

Allow 1-3 business days for us to make the order and 7-14 business days in transit. Add them together and the full window is up to 17 business days. That is an estimate from our stated times, not a guarantee. The shipping and delivery page has the details for each country.

Will it get here by Father’s Day?

We do not promise delivery by any date. What we can do is help you count. Father’s Day is the third Sunday of June in the US and Canada, and the first Sunday of September in Australia and New Zealand. Count back up to 17 business days from the day you want it in hand and order before that. Business days skip weekends and public holidays, so in practice 17 business days is more than three calendar weeks.

My grandad lives in Brisbane. When should I order for his Father’s Day?

His Father’s Day falls on the first Sunday of September, not in June. That means you can order the same design for a dad in Ohio in May and for a grandad in Brisbane in August, using the same 17-business-day count for each. Give the Australian order a little extra room if a public holiday falls inside the window.

Which countries do you ship to, and does shipping cost extra?

We ship from the USA to the United States, Canada, Australia and New Zealand. Shipping is free on every order with no minimum. We do not sell or ship to other countries. Prices are in US dollars. Import duties and taxes depend on the rules of the destination country.

Can my crew order five tees without paying shipping five times?

Put them in one order and shipping is free either way. A crew of five can order the Pit Crew tee in S, M, 2XL, 3XL and 5XL in one go. There is no minimum and no crew discount; each tee is the listed price plus its size add-on, if any.

Returns, refunds and changes

I spotted a typo in the town line three hours after ordering. Is it too late?

No. You have 24 hours from placing the order to cancel or change it. Email us with your order number and the corrected text, written exactly as you want it printed. The cancel or change page explains the steps.

Can I return a personalised apron?

Yes. Personalised items can be returned within the same 60 days from delivery as everything else. The returns and exchanges policy covers how to start one.

Who pays the return postage?

For change-of-mind returns, we do. We send a free return label. If the size is wrong or he just does not wear it, email us within 60 days of delivery and ask for the label.

When will my refund arrive?

We send the refund within 7 days of receiving your return. How long it then takes to show on your statement depends on the payment provider. The refund policy covers the rest, including store credit, which never expires.

The mug arrived chipped. What do I do?

Email us with your order number and a photo, and we will help. Photos you send with a problem report are deleted 30 days after delivery.

Payment and contact

How can I pay?

The available payment options are shown at checkout. Prices are in US dollars. The payment methods page has more about how checkout works.

Is there a phone number or live chat?

No. We work by email only, at support@grilltee.shop. We reply within 24 hours on business days. Email suits the questions we get, because most of them involve spelling a name or checking an order number, and that is easier to read than to hear.

I emailed at 3 a.m. during an overnight brisket cook. When will I hear back?

The next business day. Your email is waiting in the queue when we start, and we reply within 24 hours on business days. If you sent it on a Saturday night while the packer sat in the stall, expect the reply after the weekend. Include your order number and the full question in one message, so the answer does not need a second round.

Where is your business based?

Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US. Please ask us for a return label before sending anything back. More about us is on the about page, and every way to reach us is on the contact page.

Something I need is not answered here. Where do I look next?

Try the help center, which groups every support page by topic, or open a support ticket by email. Tell us the order number if you have one and what you need, and we will take it from there.