Help Center

Last updated: November 14, 2026

This page is the map of the yard. Every support page we have is linked from somewhere below, grouped by the kind of question you are holding. Read the two or three lines under each heading, follow the link that fits, and if you still have a question at the end, write to us. Most answers are a short read away; the rest are one email away.

Orders: before and right after you buy

An order starts the moment checkout finishes. You get an order email with your order number, the products, the sizes and, for personalised pieces, every line of text you typed. That email is your receipt and your reference, so do not delete it. Each order is made in 1-3 business days after it is placed.

If you need to change something, the clock matters. You can cancel or change an order within 24 hours of placing it. A size, a colour, a name line, a shipping address: send the correction by email inside that window with the order number in the subject. After 24 hours the order may already be in production, and a change is no longer possible. The full steps are on the cancel or change an order page.

A worked example: the town line typo

A buyer orders the Backyard Joint Signboard Apron for her husband. The joint name is right, “THE CARPORT PIT”, but the town line says “Middelton” when it should be “Middleton”. She notices it in the order email three hours later. That is well inside the 24 hours, so she replies to us with the order number and writes the town exactly as it should be printed. We update the order and reply to confirm. Had she caught it two days later, the honest answer would be that the apron was already being made.

Personalised pieces: names, titles and joints

Three products take your own words: the Backyard Joint Signboard Apron, the Pitmaster Name Apron and the Backyard Joint Tee. You type the lines on the product page, a live preview shows them over the product picture, and the same text appears in the cart, at checkout and in the order email. There is no separate proof or mockup. We print exactly what you type, including spelling, capitals and spacing, so the preview and the order email are your two chances to catch a slip.

• Signboard apron: joint name up to 18 characters in capitals, optional town up to 18 characters, optional “Since” year.
• Name apron: name up to 16 characters in capitals, a title from Pitmaster, Fire Tender, Sauce Boss, Head Cook or Taste Tester, optional “Since” year.
• Joint tee: joint name, town and “Since” year.

Browse them together in Name Your Joint. If you are not sure the name fits, type it into the preview first; if it runs long, think like a sign painter and trim the words that do not carry weight.

Shipping and delivery

We ship from the USA to four countries: the United States, Canada, Australia and New Zealand. Shipping is free on every order, with no minimum. We do not sell or ship anywhere else. Delivery takes the making time plus the transit time: 1-3 business days, then 7-14 business days. That adds to a window of up to 17 business days, which is an estimate from our stated times, not a guarantee. The shipping and delivery page lays it out country by country.

Counting for a gift date

We do not promise arrival by Father’s Day, a birthday or a cook-off weekend. What works is counting back. Take the date you want the package in hand, step back 17 business days, and order before then. Business days skip weekends and public holidays, so a long weekend pushes the count out. A buyer in Auckland ordering just before a long weekend in New Zealand should expect the holiday to add to the wait, both on the making side and in transit. If the date is tight, order earlier rather than hoping the parcel runs fast.

Where is my parcel?

When a tracking link is available, we email it to you. If you have not received one, or the parcel seems to have stopped moving, email us with your order number and we will look into the status for you. The order tracking page covers what each stage usually means and what to send us.

Returns and exchanges

Every product can be returned within 60 days of delivery. That includes the personalised aprons and the joint tee. For change-of-mind returns, such as the wrong size, a colour that looked different on screen or a gift that missed the mark, we pay the return postage by sending you a free return label. Ask for the label by email before posting anything, and include the order number and which items are coming back.

A return does not need a story. “He already had one” and “it is too long on him” are both fine reasons. If the problem is a wrong size, the size guide can help you choose the next one. The full process is on the returns and exchanges policy.

A worked example: the apron that did not get worn

A son buys his father a Pitmaster Name Apron with the title Fire Tender. Six weeks after delivery, he learns his father would rather have had the tee. He emails us, asks for a return label, posts the apron back within the 60 days, and his refund goes out within 7 days of the apron reaching us. He then orders the tee separately, so the new order runs on its own making and transit times.

Refunds and store credit

Refunds go out within 7 days of us receiving your return. The money returns through the payment method you used at checkout, and the time it takes to appear on your statement depends on that provider, not on us. If you choose store credit instead, it never expires, so a credit from a summer return can still cover a winter crewneck. The refund policy explains how refunds and cancelled orders are handled.

Payments

Prices on the site are in US dollars. The available payment options are shown at checkout, and that page is the one to trust for what can be used today. We never ask for card details by email, and you should never send them. Import duties and taxes depend on the rules of the destination country; if that matters for your budget, email us before ordering. More detail is on the payment methods page.

Products and sizing

The range is small on purpose: 20 products for backyard cooks and the people who buy for them. Aprons and tees, a long sleeve tee, a crewneck sweatshirt, a pullover hoodie, a dad cap with a front design, a 15 oz mug, a second mug, a 20 oz tumbler, a kids apron and a youth tee. Start from the cooker he uses:

• Offset and Stick Burner, for the cook who splits wood and chases thin blue smoke.
• Kettle and Charcoal, for lump, the chimney and the two-zone fire.
• Pellet Cooker, for the hopper, the probe and the patient overnight cook.
• Flat-Top Griddle, for smash burgers and the Saturday breakfast line.
• Crew and Little Helper, for the pit crew tee, the kids apron and the youth tee.

Adult apparel is unisex in S to 5XL; 2XL and 3XL add $2, 4XL and 5XL add $4. Youth tees run YXS to YXL. Adult aprons, the kids apron, the cap, the mugs and the tumbler each come in one size. Apron measurements and materials are being confirmed with our print partner, so if you need them before ordering, email us. Everything else about fit is in the size guide.

Damaged, wrong or missing items

If something arrives damaged, the wrong item or the wrong size from what you ordered, or a piece is missing from the parcel, contact us with your order number and a photo, and we will help. Take the photo before you throw away the packaging, and show both the problem and the label on the parcel if you can. Photos you send us are deleted 30 days after delivery.

Which page answers which question

Writing to us so one reply is enough

Most back-and-forth comes from a missing detail, not a hard question. Before you press send, check that your email has the order number from your order email, the product name, and the exact thing you want: the new text, the new size, the label, or the status. If the question is about a personalised line, write the text the way it should print, in its own line, so there is no doubt where it starts and ends. If it is about damage, attach the photo to the first email.

Use the same email address you ordered with when you can. It lets us match the message to the order quickly. If you ordered as a gift and the parcel went to someone else, tell us that too, because the name on the order and the name on the parcel will not match.

Account, privacy and your details

We collect what is needed to make and ship your order: your name, address, email and the text you type into personalised fields. How that information is used, stored and protected is set out in the privacy policy. The rules for using the site and buying from us are in the terms of service. Questions about designs, copyright or a name you believe is being misused go through the intellectual property policy and the DMCA page.

Quick answers

How long does an order take?

1-3 business days to make, 7-14 business days in transit, so up to 17 business days in total as an estimate.

Can I fix a name after ordering?

Yes, within 24 hours of ordering. Email the order number and the corrected text.

Can personalised items come back?

Yes, within 60 days of delivery, like everything else.

Who pays return postage?

We do on change-of-mind returns; ask us for the free label.

When do I hear back from support?

Within 24 hours on business days. An email sent at 3 a.m. while a brisket rests in the cooler gets its answer the next business day.

More questions and longer answers are on the FAQs page. A full list of every page on the site is on the sitemap.

Still stuck? Contact us

Write to support@grilltee.shop, or use the submit a ticket page, which explains what to include so we can answer in one reply. We have no phone line, no chat and no social accounts; email is the only way in. You can also find our postal address on the contact page. Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US.