Cancel or Change an Order

Last updated: November 14, 2026

Orders get placed in a hurry. Someone remembers Father’s Day at the kitchen table, taps through checkout on a phone and only later notices the 2XL should have been a 3XL, or the town line says MIDDELBURG. This page explains how to cancel a Grill Tee order or change it, how long you have, what can be changed and how quickly the money comes back when an order is cancelled.

1. The 24-hour window

You can cancel or change an order within 24 hours of placing it. The 24 hours start at the time shown on your order confirmation email and run around the clock, weekends included. An order placed at 7:40 p.m. on a Saturday can be changed until 7:40 p.m. on Sunday.

The reason for the window is simple. Grill Tee products are made for your order, and making starts within 1-3 business days. Once an apron has your joint name printed on it, the text cannot be taken back off. The 24 hours give you a fair stretch to read your order email with fresh eyes before anything is made.

Your email time counts, not our reply time

What matters is when your email reaches us. If you write at 11 p.m., twenty hours after ordering, you are inside the window even though our reply comes the next business day. We reply within 24 hours on business days, and we act on your request based on when you sent it.

2. How to cancel or change an order

1. Email support@grilltee.shop or use Submit a Ticket. Put “Cancel” or “Change” and your order number in the subject line.
2. Write from the email address you used at checkout, or tell us that address in the message.
3. Say exactly what you want. For a change, give the new size, colour, item, quantity, address or personalised text. Type new personalised text exactly as you want it printed, capitals and spaces included.
4. Wait for our confirmation email. Your cancellation or change is done once you have that confirmation.

We handle requests by email only. There is no phone line and no live chat, so the email is your record of what you asked for and what we confirmed.

3. Changes we can make within 24 hours

• Size: switch an adult tee, long sleeve tee, crewneck or hoodie to any size from S to 5XL, or a youth tee between YXS, YS, YM, YL and YXL.
• Colour or design: move to a different colour or design option of the same product.
• Items and quantities: add an item, take one out or change how many of something you ordered.
• Personalised text: correct a joint name, a town, a name, a title or a “Since” year.
• Shipping address: fix a street number, add a unit number or send the parcel somewhere else in the United States, Canada, Australia or New Zealand.

If a change moves the price, we tell you before anything is final. Sizes 2XL and 3XL carry a $2 add-on and sizes 4XL and 5XL a $4 add-on, so moving a tee from XL to 4XL raises the price by $4, and moving from 5XL to L lowers it. We explain the difference and how it is settled in our reply. Shipping stays free whatever you change.

4. Fixing personalised text

We print exactly what is typed in the personalisation fields: spelling, capitals and spacing. There is no proof step before production. The live preview on the product page shows your lines over the product picture, and the same text is repeated in the cart, at checkout and in the order email. Read that email once, slowly, the way you would read a probe before you pull the brisket.

The typo in the town line

A buyer orders a Backyard Joint Signboard Apron with the joint name LOW & SLOW ON ELM and the town GAINSVILLE. Three hours later he reads the confirmation email and sees that Gainesville is missing an E. He emails us with the order number and the corrected line, GAINESVILLE, exactly as it should print. He is well inside 24 hours, so we change it and confirm by email.

The name that is too long

The Joint name field on the Backyard Joint Signboard Apron takes up to 18 characters, printed in capitals. SMOKE HOLLOW BARBECUE COMPANY is 29 characters with spaces, so it will not fit. A shorter version such as SMOKE HOLLOW BBQ, at 16 characters, does. If you entered a shortened name in a hurry and want to change the wording, email us within 24 hours with the new text. The Town field also takes up to 18 characters, and on the Pitmaster Name Apron the Name field takes up to 16 characters.

Changing the title on a name apron

The Pitmaster Name Apron offers five titles: Pitmaster, Fire Tender, Sauce Boss, Head Cook and Taste Tester. If you picked Taste Tester for a dad who would take that personally, tell us within 24 hours and name the title you want instead.

5. Cancelling an order

To cancel the whole order, email us within 24 hours with your order number and the word “Cancel”. You can also cancel part of an order, for example one tee from a crew order of five, and leave the rest as it is. Once we confirm the cancellation, we refund the full amount you paid for the cancelled items.

6. Refunds for cancelled orders

When we confirm a cancellation, your refund is sent within 7 days of our cancellation confirmation. It goes back to the payment method you used for the order. If you would rather have store credit, say so in your email; store credit never expires. Your bank or payment provider then posts the refund to your account, and that last step can take a little time on their side. If the money has not shown up a few business days after our refund email, contact us with your order number. See our Refund Policy for more on how refunds are handled.

Because shipping is free, there is no shipping charge to hold back or refund separately. A cancelled 5XL hoodie refunds the hoodie price and its $4 size add-on, which together are what you paid for it.

7. After the 24 hours have passed

Once 24 hours have gone by, your order may already be in production or on its way to you. Email us anyway. We will look at where the order stands and tell you plainly what can still be done. We would rather you ask than assume the answer is no.

If the order has shipped or been delivered, you are covered by our Returns & Exchanges Policy. Every item, personalised pieces included, can be returned within 60 days of delivery. For change-of-mind returns we pay the return postage with a free label, and your refund is sent within 7 days of the return reaching us. So a size that turns out wrong a week after delivery is still fixable, just by a different route.

Address changes after the window

If you realise after 24 hours that the shipping address is wrong, email us immediately with the order number and the full correct address. We will tell you what can be done at that stage. Our Shipping & Delivery page has tips on getting the address right the first time, including unit numbers and suburbs.

8. Common situations

The crew order that grew by one

A cousin orders the Pit Crew tee for a reunion in S, M, 2XL and 3XL, then hears that the uncle who runs the offset wants in as well, in 5XL. Within 24 hours she emails us to add a fifth tee. There is no minimum order and no crew discount; the fifth tee is simply added at its normal price, with the $4 size add-on for 5XL, and we confirm the new total by email.

Two aprons for the pit, one for the little helper

A dad orders a Pitmaster Name Apron for himself and then decides his daughter should have the kids apron so she can stand next to him at the griddle. If the first order is less than 24 hours old, he can email us and ask to add the kids apron to it. A separate new order works just as well; both ship free.

The wrong cooker

A son orders a tee from the offset smoker range for his father, then remembers that his father cooks on a pellet cooker and talks about his hopper the way other men talk about their trucks. Within 24 hours, he can swap the tee for one from the Pellet Cooker range. He emails the order number and the name of the product he wants instead.

The 3 a.m. order

Someone tending an overnight brisket orders a hoodie at 3 a.m. and picks the wrong colour in the dark. At 3:20 a.m. they email us asking to change it. We see the email on the next business day and act on it, because it reached us well within the 24 hours.

The “Since” year that was off by one

A wife orders a Backyard Joint Tee for her husband with THE CARPORT PIT as the joint name and SINCE 2014 as the year he first fired up the old kettle under the carport. That evening he mentions over dinner that it was actually 2013. She emails us the same night with the order number and the corrected year. The “Since” year is the customer’s own text, so we print whatever she confirms.

A winter size check in Canada

A buyer in Edmonton orders the crewneck sweatshirt in L for her father, then realises he wears it over a flannel shirt all winter and would want room. Within the 24 hours she asks to switch it to 2XL. We reply with the $2 size add-on for 2XL and how the difference is settled, and confirm the change once she agrees.

9. Gift orders and who can ask for a change

Changes and cancellations are requested by the person who placed the order, because that person’s email and payment are on it. If the parcel is a gift and the recipient wants a different size, the simplest route is for the buyer to email us within the 24 hours. If the gift has already been delivered, the buyer or the recipient can start a return within 60 days under our returns policy, as long as they have the order number.

10. Cancellations on our side

If we ever have to cancel an order from our end, for example because a product cannot be made, we email you to explain and refund the full amount you paid, sent within 7 days. Where it helps, we suggest something similar from the shop, but the choice is yours.

11. Quick checklist before you email

• Order number, from the confirmation email.
• The email address you used at checkout.
• The word “Cancel” or “Change” in the subject line.
• For personalised text: the full new lines, typed exactly as they should print.
• For an address: the full new address, including unit, suburb and postal code.
• For sizes: the product, the old size and the new size.

12. Contact us

Email support@grilltee.shop with your order number and we reply within 24 hours on business days. You can also check your order on Order Tracking or read our FAQs. Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US.