Payment Methods

Last updated: November 14, 2026

This page explains how paying for a Grill Tee order works: where you see the payment options, which currency our prices are in, what the total at checkout includes, how your payment details are handled and what to do if a payment does not go through. It is written for the person at the checkout, whether that is a cook buying a hoodie for himself or a daughter in Melbourne paying for her dad’s apron.

1. Where to find the payment options

The available payment options are shown at checkout. When you reach the payment step, the checkout lists the ways you can pay for that order, and you choose one before you confirm. We do not list them separately on this page because the checkout is the place that shows what is available at the moment you buy. If the checkout does not show an option that works for you, email support@grilltee.shop before you try anything else and we will help.

We only take payment through the checkout on grilltee.shop. We do not take payment by email, by text message, over social media or by bank details sent in a message. Grill Tee has no phone line and no social accounts, so a request to pay through any of those is not from us.

2. Prices and currency

Every price on grilltee.shop is shown in US dollars. That applies to buyers in all four countries we ship to: the United States, Canada, Australia and New Zealand. If your card or account is in Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount at its own rate when you pay. Some banks also charge a foreign transaction fee. That fee and that rate are set by your bank, not by us, so if you want to know the exact figure in your own currency, your bank is the place to ask.

Size add-ons are part of the price

Adult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Sizes 2XL and 3XL add $2 to the price, and 4XL and 5XL add $4. The product page shows the price for the size you pick before you add the item to the cart, and the cart and checkout show the same figure. Nothing is added to the size price after that. A Backyard Joint Tee in 5XL shows its full price, add-on included, from the moment you pick the size.

Personalised items

The Backyard Joint Signboard Apron, the Pitmaster Name Apron and the Backyard Joint Tee show their price on the product page. The text you type into the personalisation fields is shown again in the cart, at checkout and in the order email, alongside the price. Read it there before you pay; we print exactly what is typed.

3. What the checkout total includes

The checkout shows the full total before you confirm. It is built from the items in your cart and the size add-ons on any 2XL to 5XL pieces. Shipping is free to every country we serve, with no minimum order, so there is no shipping line to add on top.

No separate sales tax line is added at checkout. Orders delivered to Canada, Australia or New Zealand cross a border, and import duties or taxes depend on the destination country. Those charges, where a country applies them, are set by that country’s rules and are not part of our checkout total. If you want to know what may apply to a parcel coming into your country, check with your local customs authority or email us and we will help where we can. Our Shipping & Delivery page has more on delivery to each country.

4. When you pay

You pay at checkout when you place the order, using one of the options the checkout shows. After that you get an order confirmation email with the items, sizes, any personalised text and the total. Keep that email. It is the quickest way to answer most payment questions, and its order number is the first thing we ask for.

If you change your mind, you can cancel or change the order within 24 hours of placing it. If a change affects the price, for example moving a tee from L to 4XL, we tell you the difference before anything is final. If you cancel, the refund is sent within 7 days of our cancellation confirmation. The steps are on our Cancel or Change an Order page.

5. How your payment details are handled

The whole of grilltee.shop runs over an encrypted HTTPS connection, which you can see from the padlock or the https at the start of the address bar. Payment details you enter at checkout are handled by the payment provider for the option you choose. We do not ask for, and do not want, your card number, security code or account password in any email or support message.

Some payments ask you to confirm them with your bank or provider, for example with a code sent to your phone or a prompt in your banking app. That step comes from your bank or provider, not from us, and it is there to protect you.

6. If a payment does not go through

A payment can fail for ordinary reasons: a billing address that does not match the one your bank has on file, an expired card, a daily limit, or a bank that flags an overseas purchase as unusual. That last one is common for buyers in Canada, Australia and New Zealand, because our prices are in US dollars. If your payment fails, check the details you entered, try again, try another option the checkout offers, or call your bank and tell them the purchase is yours.

If you are not sure whether an order went through, look for the confirmation email before you try again. If there is no email after a few minutes and nothing in your spam folder, email us with the time you tried and the email address you used, and we will tell you whether an order exists. That way you do not end up with two orders for the same apron. If you do find two orders for the same items, email us within 24 hours of placing them and we will cancel the one you do not want, with its refund sent within 7 days of our cancellation confirmation.

A charge that looks doubled

If you see what looks like two charges for one order, do not panic and do not place a third. Sometimes a bank shows a pending authorisation next to the final charge for a while. Email us with your order number and a screenshot or description of both lines, and we will look into it with you.

7. Paying for someone else

Many Grill Tee orders are paid for by one person and worn by another. A son in Florida buys a Pitmaster Name Apron for his father in Ontario. A granddaughter in Sydney pays for a Backyard Joint Signboard Apron that goes to her grandad in Brisbane in time for the first Sunday of September. Put the recipient’s name and address in the shipping fields and your own details in billing. The payment is yours, the parcel is theirs and the order email comes to you.

Crew orders

For a crew order, one person usually pays for the lot. There is no minimum order and no crew discount. Five Pit Crew tees in S, M, 2XL, 3XL and 5XL are simply five tees at their listed prices, with the $2 add-on on the 2XL and 3XL and the $4 add-on on the 5XL, and free shipping. If the crew wants to split the cost, sort that out among yourselves; each person can also place their own order.

Before you press the button

A minute at the checkout saves a week of emails. Run through this list the way you would check the hopper before a long pellet cook.

• Every size is the one you meant, especially on crew orders with several sizes in one cart.
• Personalised lines read exactly as they should print, with the right capitals and spaces. A name like BIG MIKE’S on the Pitmaster Name Apron should show the apostrophe exactly where you want it, because we print what is typed.
• The shipping address is the recipient’s, with unit number, suburb and postal code.
• The billing details match what your bank has on file, which avoids most declined payments.
• The email address is one you check, because the confirmation and any refund notice go there.
• The total looks right: item prices, size add-ons on any 2XL to 5XL pieces, and free shipping.

Promotions

Our prices are the prices shown on each product page. If we ever run a promotion, its terms will be stated alongside it, and our Terms of Service explain how promotions work. A promotion that starts after you have ordered does not change the price of an order already placed.

8. Store credit

If you returned an item and chose store credit instead of a refund to your payment method, that credit never expires. To use it on a new order, email us with your order number before you check out and we will help you apply it. Store credit is tied to the email address on the original order.

9. Refunds to your payment method

Refunds go back to the payment method used for the order. For a return, the refund is sent within 7 days of the return reaching us. For a cancellation within 24 hours of ordering, it is sent within 7 days of our cancellation confirmation. Your bank or provider then posts it to your account, and that step takes as long as it takes on their side. Refunds are made in US dollars, so a buyer paying in another currency may see a slightly different figure in their own currency because of exchange rates. The full detail is in our Refund Policy.

10. Keep your details safe

• We will never ask for your card number, security code, bank login or password by email.
• Never put payment details in a support message, even to us.
• Grill Tee only writes from support@grilltee.shop. We have no phone line, no chat and no social accounts.
• If a message asks you to pay somewhere other than the grilltee.shop checkout, it is not from us. Forward it to support@grilltee.shop.

11. Questions about a payment

Email support@grilltee.shop with your order number, or use Submit a Ticket. We reply within 24 hours on business days. If you email in the middle of the night, between wood splits on an overnight cook, the answer comes the next business day. See also our Terms of Service and Privacy Policy. Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US.