Returns & Exchanges

Last updated: November 14, 2026

Sometimes the apron is right and the timing is wrong, or the tee looked roomier in your head than it does on your shoulders. This page explains how returns work at Grill Tee: how long you have, what you can send back, how to start, who pays the postage and what happens when your parcel reaches us. It covers the process. For the money side, such as how much comes back and where it goes, read our Refund Policy.

1. The 60-day window

You have 60 days from the delivery date to return an item. The clock starts on the day the parcel was delivered, not the day you ordered and not the day you finally opened the box. If the apron sat in the hall closet for three weeks waiting for Father’s Day, those three weeks count, but you still have plenty of time after the gift is unwrapped.

The same window applies to gifts. If you bought a Backyard Joint Tee for your uncle and it went straight to his house, the 60 days run from the date it was delivered to him. Either of you can contact us to start the return, as long as you have the order number or the email address used at checkout.

2. What you can return

Every product in the shop can be returned within the 60 days: the adult aprons, the tees, the long sleeve tee, the crewneck sweatshirt, the pullover hoodie, the dad cap, both mugs, the 20 oz tumbler, the kids apron and the youth tee. You do not need a special reason. Changing your mind is a reason.

Personalised items come back too

Personalised products follow the same rule. The Backyard Joint Signboard Apron, the Pitmaster Name Apron and the Backyard Joint Tee can be returned within the same 60 days from delivery, the same as anything else in the shop. We print exactly what was typed in the personalisation fields, so the best way to avoid a return is to read the preview, the cart line and the order email before the 24-hour change window closes. If you spot a spelling mistake after that, a return is still open to you.

Sets and multi-item orders

You can return one item from an order and hold on to the rest. If a family ordered a kids apron and an adult apron so the little helper could stand next to the pit with Dad, and only the adult apron needs to come back, send just that one. Tell us which items are coming back when you start the return.

3. How to start a return

1. Email support@grilltee.shop or use Submit a Ticket. Include your order number, the item or items you want to return and a line on why. “Too big”, “wrong colour for him” or “changed my mind” is plenty.
2. If the item arrived damaged, misprinted or is not what you ordered, attach a clear photo of the problem and, if you can, one of the shipping label.
3. We reply within 24 hours on business days with the return address and, for change-of-mind returns, a free return label.
4. Pack the item, put a note with your order number inside, attach the label and drop the parcel off. Hold on to the drop-off receipt until your refund arrives.

Please contact us before sending anything back. A parcel that arrives with no note and no warning takes longer to match to an order, which slows down your refund.

When to send it

Send the parcel as soon as you can after we email the return details. If something gets in the way, such as travel, a long cook season or a move, tell us and we will work out the timing with you.

4. Who pays return postage

For change-of-mind returns, we pay. You get a free return label, so sending back a hoodie that turned out to be the wrong colour costs you a trip to the drop-off point and nothing else. There is no restocking fee and no handling charge taken out of your refund.

If an item arrived damaged, misprinted or is not what you ordered, contact us with your order number and a photo, and we will help you sort out the next step. We would rather fix a problem than have you put up with it.

5. Need a different size or colour?

The most common return we expect is a size swap. A tee in L that turns out tight across the chest, or a hoodie in 3XL that would fit better in 5XL. The simplest way to handle it is to return the item you have under this policy and place a new order for the size or colour you want. The new order gets the same free shipping and follows the stated making and transit times on our Shipping & Delivery page. If you would like a hand working out the swap, email us and we will help.

Before you reorder, a look at our Size Guide saves a second round. Adult sizes run S, M, L, XL, 2XL, 3XL, 4XL and 5XL in a unisex fit. The guide explains how to measure a shirt you already like and compare it, and garment measurements are being confirmed with our print partner, so email us if you want help reading the fit.

A worked example: the 5XL that should fit

A wife orders a Backyard Joint Tee in 4XL for her husband, a big man who spends Saturdays at the offset. It fits, but he would rather it was looser over a hoodie in the cold months. She emails us within the 60 days, we send a free return label, the 4XL goes back, and she places a new order for the 5XL. The 4XL and 5XL both carry the same $4 size add-on, so the price difference is nil.

6. When something is wrong with your order

If a mug arrives chipped, a print is smudged, a tee comes in the wrong size or a personalised line does not match what you typed, contact us with your order number and a photo of the problem, and we will help. Please do this within the 60-day window. A photo from arm’s length that shows the whole item, plus a close one of the problem, tells us most of what we need.

Photos sent to us are used only to deal with your order and are deleted 30 days after delivery. If you need to send another photo later, that is fine.

7. What happens after your return arrives

When your parcel reaches us, we match it to your order using the note inside and the label. Your refund is then sent within 7 days of receiving the return. We email you when it goes out. How the money reaches you, and the option of store credit instead, are covered in our Refund Policy. Store credit, if you choose it, never expires.

8. Packing tips that save trouble

• Fold apparel and aprons flat and put them in a bag or envelope that will not tear in transit.
• Wrap mugs and the tumbler in paper or bubble wrap and use a small box, with no empty space for them to rattle around.
• Put a slip of paper inside with your order number and your name. If the outer label is damaged, that slip is how we find you.
• Take off any old shipping labels from a reused box so the carrier only sees the return label.
• Photograph the parcel and the drop-off receipt before you hand it over.

Returning from Canada, Australia or New Zealand

Returns work the same way from all four countries we ship to. The 60-day window is the same, change-of-mind postage is still on us, and the refund is still sent within 7 days of receiving the return. Because the parcel crosses a border on the way back, it can spend longer in transit than a domestic return. Start the return by email and we will send you the return details that apply to your country. If a customs form asks what is inside, describe the item plainly, such as “returned apron” or “returned mug”, and mark it as a return of goods you bought.

9. The state of what you send back

We do not ask you to justify a return, and we do not grade your parcel like a judge scoring a turn-in box. We do ask for a little common sense. Shake the smoke and ash off an apron before you fold it, rinse out a mug, and send items clean and dry so they travel well and do not mark anything else in the carrier’s van. If an item has a problem you want us to see, such as a print that lifted or a seam that came apart, leave that part as it is and tell us about it in your email.

If you are not sure whether something can come back, ask before you post it. A two-line email to support@grilltee.shop costs nothing and gets an answer within 24 hours on business days.

10. Orders that have not shipped yet

If your order is less than 24 hours old, you probably do not need a return at all. Within 24 hours of ordering you can cancel or change the order, including sizes, colours and personalised text. See Cancel or Change an Order for the steps. It is quicker for everyone than making the item, shipping it and then shipping it back.

11. A few situations we expect

The gift for the man who has every tool

You bought a Pitmaster Name Apron for a neighbour who owns every probe, every spritz bottle and three cookers. He loves the idea, but the Sauce Boss title was meant for his wife, who runs the mop. Within 60 days of delivery, email us, send the apron back on the free label, and place a new order with the right title.

The crew tee that went to the wrong cousin

A crew order arrives and one cousin gets the 2XL meant for another cousin who wanted an S. If they swap between themselves, nothing needs to come back. If they cannot, the one that does not fit can be returned within 60 days like any other item.

The tumbler that stays in the box

A tumbler was bought for a cook who already has one he refuses to give up. It is still sealed in its box after a month. That is a change-of-mind return: email us, use the free label, and your refund is sent within 7 days of the tumbler reaching us.

The September gift in Brisbane

A granddaughter orders a Backyard Joint Signboard Apron reading THE CARPORT PIT for her grandad in Brisbane, well ahead of the first Sunday of September. It is delivered in mid-August and wrapped for the day. When he opens it, he would rather have the joint name on a tee he can wear to the footy. The 60 days started in mid-August, so there is still time well into October. She emails us, the apron goes back with the return details we send, and she orders the Backyard Joint Tee instead.

The little helper who grew

A kids apron was bought in spring for a six-year-old who likes to hand Dad the spritz bottle. By the time the parcel lands, the family has decided the youth tee in YM would get more wear. As long as it is within 60 days of delivery, the kids apron can come back like anything else.

12. Help with a return

Email support@grilltee.shop and we reply within 24 hours on business days. You will also find quick answers in our FAQs and the Help Center. Returns are handled by email only; there is no phone line or chat. Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US.