Shipping & Delivery

Last updated: November 14, 2026

This page covers how a Grill Tee order gets from the checkout to your door: how long we take to make it, how long it spends on the road, what it costs, where we send parcels and what to do when one goes quiet. It applies to every order placed on grilltee.shop, whether that is a single dad cap or a full set of crew tees. If your question is not answered below, email support@grilltee.shop. We reply within 24 hours on business days.

1. Making time: 1-3 business days

Most of what we sell is made for your order rather than pulled off a shelf. Aprons, tees, the long sleeve tee, the crewneck sweatshirt, the pullover hoodie, the dad cap, the two mugs, the 20 oz tumbler, the kids apron and the youth tee all go into production after you check out. That step takes 1-3 business days. Personalised pieces, such as the Backyard Joint Signboard Apron, the Pitmaster Name Apron and the Backyard Joint Tee, take the same 1-3 business days; the name you type does not add extra days.

For this page, business days means Monday to Friday, with public holidays excluded. An order placed on a Saturday afternoon starts counting on Monday. An order placed at 11 p.m. on a Tuesday counts from Wednesday. Think of it like a long cook: the clock you care about starts when the fire is actually lit, not when you bought the splits.

You get an order confirmation email as soon as the order goes through. Read it once. It repeats the sizes, colours and any personalised text you entered, and it is the quickest way to catch a typo while there is still time to fix it.

2. Transit times and costs by country

Once your order is made, it ships from the USA and spends 7-14 business days in transit. Shipping is free to every country we serve. There is no order minimum, no threshold to reach and no coupon to remember. A single 15 oz mug ships free, and so does a box of five tees.

These ranges are estimates built from our stated making and transit times. Weather, carrier volume around the holidays and local delivery conditions can move a parcel faster or slower than the middle of the range. Treat the top end of the range as the number to plan around.

3. Counting back from a cook day or a gift date

We do not promise that any order arrives by a particular date. What we can do is show you how to count, so you order with room to spare. The rule is simple: add the longest making time to the longest transit time. That is 3 business days plus 14 business days, so allow up to 17 business days before the day you need it. That figure is an estimate from our stated times, not a guarantee.

A June Father’s Day in the US or Canada

Father’s Day falls on the third Sunday of June in the United States and Canada. Say a daughter in Ohio wants a Pitmaster Name Apron with her dad’s name and the title Fire Tender for that Sunday. She takes the Friday before Father’s Day as her last business day, counts back 17 business days on a calendar, skipping weekends and any public holiday, and lands in late May. Ordering on or before that date gives the full estimated window. Ordering earlier still is the relaxed way to do it, the same way you start a packer early so the rest is not rushed.

A September Father’s Day in Australia or New Zealand

In Australia and New Zealand, Father’s Day is the first Sunday of September. A grandson in Auckland ordering a Backyard Joint Signboard Apron for his grandad would count back the same 17 business days from the last business day before that Sunday, which puts the order date in early August. If a public holiday falls in that stretch, add a day for it.

A cook day with the crew

The same arithmetic works for a backyard cook, a family reunion or a long weekend at the lake. Pick the date, find the last business day before it, count back 17 business days and order on or before that day. If the date is closer than that, email us before you order and we will tell you plainly what the stated times look like from today.

4. Where we deliver

We deliver to the United States, Canada, Australia and New Zealand. All orders ship from the USA. If your address is in any other country, checkout will not offer a shipping option and the order cannot be placed. We do not forward to other countries and we cannot accept an order for a freight forwarder outside those four countries. If you live elsewhere and want to send a gift to someone in one of the four, use their address as the shipping address and your own email for updates.

Whether a parcel can go to a P.O. box, a military address or a parcel locker depends on the shipping option shown at checkout for that address. If you are not sure, email us before you order with the type of address and the country.

5. Getting your address right

Most delivery trouble starts with one missing line. Before you pay, check the recipient’s full name, the street number, any apartment, unit or lot number, the town, the state or province and the ZIP or postal code. In Australia and New Zealand, check the suburb as well as the city. A rural route in Saskatchewan or a farm road outside Toowoomba is fine, as long as the address is one the local post office recognises.

If you notice a mistake, email us within 24 hours of placing the order and we will change it. Our Cancel or Change an Order page explains how. After that window the order may already be in production or on its way, so contact us and we will tell you what can still be done.

Sending a gift straight to the cook

Plenty of orders are gifts. If you want the parcel to go straight to your brother in Halifax while the receipt comes to you, put his name and address in the shipping fields and your own details in billing. The order email goes to the address you enter at checkout, so the surprise stays a surprise until the box shows up.

6. Tracking and order status

When a tracking link is available for your parcel, we email it to the address on your order. If you have not received one, check your spam or promotions folder first, then visit our Order Tracking page or email us with your order number and we will tell you where things stand. A tracking page that has not moved for a day or two is normal while a parcel is crossing a border or sitting in a sorting hub. It is the parcel equivalent of the stall: things look stuck, then they move.

7. Multi-item orders and crew orders

There is no minimum order and no crew discount, but there is also no penalty for ordering a lot at once. Picture a crew of five ordering the Pit Crew tee in S, M, 2XL, 3XL and 5XL for a reunion cook. Each size is made to order and the whole order follows the same 1-3 business days of making time and 7-14 business days in transit. The 2XL and 3XL sizes carry a $2 add-on and the 4XL and 5XL a $4 add-on, shown on the product page before you add them to the cart; shipping stays free either way.

Because different products can be made separately, items in one order may arrive in more than one parcel, sometimes on different days. If one box turns up and another has not, that is usually why. Give the second one the rest of the estimated window, then contact us if it still has not arrived.

8. Late, missing or damaged parcels

If your parcel has not arrived by the end of the 17 business day estimate, email support@grilltee.shop with your order number and the shipping address. We will look into the status and come back to you with what we find and the next step. If tracking says delivered but you cannot find the box, check porches, side doors, mailrooms, neighbours and your local post office, then contact us.

If something arrives damaged, misprinted or not what you ordered, contact us with your order number and a photo of the problem, and we will help. A clear photo of the item and of the shipping label lets us understand the problem without a long back and forth. Photos you send are deleted 30 days after delivery. Returns of any item follow our Returns & Exchanges Policy, and money matters are covered in our Refund Policy.

9. Customs, duties and import taxes

Prices on grilltee.shop are in US dollars. Orders to the United States ship domestically. Orders to Canada, Australia and New Zealand cross a border, and import duties or taxes depend on the destination country and its rules for the value and type of goods. Our checkout does not add a separate sales tax or import tax line. If you are unsure what your country may charge on arrival, check with your local customs authority before you order, or email us and we will help where we can.

10. A few common situations

The overnight brisket email

You are up at 3 a.m. watching the probe, you remember you never ordered the apron, you order it and then email us a question about delivery. That is fine. The order starts making on the next business day, and you get a reply within 24 hours on business days. Nothing about the time of night changes the estimate.

Ordering over a long weekend in New Zealand

A customer in Christchurch places an order on the Friday of a long weekend. Making time starts on the next business day, so the 1-3 days begin after the weekend, and transit counts business days from there. A public holiday at either end adds a day to the count. The order is not lost; it is just waiting for the working week.

A winter order in Canada

A cook in Winnipeg who keeps the kettle going in January orders the crewneck sweatshirt in December. Winter weather and the holiday rush both press on carriers, so plan around the top of the 7-14 business day transit range and order early if the sweatshirt is meant for a specific day.

11. Questions about shipping

For anything about delivery, email support@grilltee.shop with your order number, or open a request through Submit a Ticket. Our FAQs and Help Center answer the questions we hear most. We reply within 24 hours on business days. Grill Tee, 3349 Roundabout Dr, Middleburg, FL 32068, US.