Privacy Policy

Last updated: November 14, 2026

This Privacy Policy explains what personal information Grill Tee collects when you visit grilltee.shop or place an order, why we need it, who sees it, how long we hold on to it and what you can ask us to do with it. Grill Tee is based at 3349 Roundabout Dr, Middleburg, FL 32068, US. We are a small online store that sells printed aprons, tees and small gifts for backyard cooks, and we would rather collect too little than too much. If anything here is unclear, email support@grilltee.shop and a person will answer within 24 hours on business days.

1. What you can do here without giving us anything

Most visits to Grill Tee are someone looking around. You land on the homepage, see four drawn cookers (an offset smoker, a kettle, a pellet cooker and a flat-top griddle), tap the one that matches what sits in the backyard, and look at the aprons and tees in that range. None of that asks for your name or your email. There is no pop-up asking you to join a list, no spin-the-wheel offer and no account wall in front of the products.

The same goes for the “who is it for” row (for him, for the crew, for the little helper), the cook-day strip that runs fire, smoke, wrap, rest and slice, and the “name your backyard joint” signboard examples at the bottom of the homepage. You can read every product page, try the live preview on a personalised apron and close the tab. If you type “THE CARPORT PIT” into the preview and walk away, that text has not been sent to us as part of an order. It only becomes order information when you add the item to your cart and complete checkout.

2. Information we collect when you order or write to us

2.1 At checkout

To make and ship an order we need your name, email address, shipping address and billing address, the products, sizes and colours you chose, and the order total. If the checkout form offers a phone field, filling it in is up to you; we sell by email only and do not call customers. The available payment options are shown at checkout, and the payment itself is handled by the payment provider you choose there. We do not receive or store your full card number.

2.2 Personalisation text

Three of our products carry your own words: the Backyard Joint Signboard Apron, the Pitmaster Name Apron and the Backyard Joint Tee. The fields are a joint name or a name, a town, a title such as Fire Tender or Sauce Boss, and an optional “Since” year. Whatever you type is stored as part of the order line. It is repeated in your cart, at checkout and in your order email so you can read it back, and it is passed on with the order so it can be printed exactly as typed, spelling, capitals and spacing included.

That text is often personal. A daughter ordering a Pitmaster Name Apron for her father types his first name. A couple naming their deck “LOW & SLOW ON ELM” have just told us the street they live on. We treat these lines as order information, use them only to make that order and answer questions about it, and never show them on the site or use them as examples. The joint names you see on our pages, like “Smoke Hollow BBQ” and “Big Mike’s Backyard”, are invented.

2.3 When you email us

If you write to support@grilltee.shop or use the Submit Ticket page, we receive your email address, your name if you include it, the text of your message and anything you attach. Say you notice three hours after ordering that the town line reads “MIDDLBURG”. You email us, we fix it within the 24-hour change window, and that exchange becomes part of your order history with us.

2.4 Photos

Sometimes a picture says it faster: a print that arrived smudged, a tee in the wrong colour, a parcel that came through the letterbox the hard way. Photos you send help us understand the problem. We use them only for that order, and we delete customer photos 30 days after the order was delivered. If you send a photo of yourself wearing the apron at your cooker, it is treated the same way; we do not post it anywhere.

2.5 Technical information

Like any website, the server that runs grilltee.shop handles basic technical data so pages can load: your IP address, browser type, the page requested and the time. Your cart also relies on small files in your browser so that it remembers what you added between pages. Section 5 explains cookies in more detail.

3. How we use your information

• To make your order, ship it to the address you gave and email you about it, including the order confirmation and, when a tracking link is available, that link.
• To print personalised items with the exact text in your order.
• To handle a change or cancellation within 24 hours of ordering, a return within 60 days of delivery, and refunds, which we send within 7 days of receiving a return.
• To answer your emails and support tickets, usually within 24 hours on business days.
• To keep records we need for accounting and the law.
• To keep the site working and secure, for example to stop automated abuse of the checkout.

We do not send marketing emails, because we do not run a newsletter. If you hear from us, it is about an order or a message you sent. If that ever changes, this page will be updated first, and you would have to choose to join; ordering an apron would not sign you up.

If you are in a place whose law asks for a legal basis, these are ours: carrying out our contract with you (orders, returns, support), our legitimate interest in running a secure store, and our legal duties for business records.

4. Who we share information with

We share only what each service provider needs to do its part, and they may use it only for that purpose.

We may also disclose information when the law requires it, to protect our customers or our rights, or if the business were ever transferred, in which case this policy would travel with the data. We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising.

A small example of how narrow this is: the crew of five ordering the Pit Crew tee in S, M, 2XL, 3XL and 5XL to five different addresses would be five orders, and each carrier label only carries the one name and address it needs. Nobody in that crew sees the others’ details from us.

5. Cookies and similar technologies

Essential cookies keep your cart, checkout and, where offered, your account working. Without them the store cannot remember that you added a 3XL long sleeve tee two pages ago. These are set by the store software itself.

No advertising pixels are described on this page, and we do not use social media sign-in buttons. Whether any analytics or measurement tool is installed on the site is being confirmed. If one is used, it will be named here with what it collects, and where the law requires it, it will run only after you agree. You can always block or delete cookies in your browser settings; if you block essential cookies, the cart and checkout will stop working.

6. How long we hold on to information

• Customer photos: deleted 30 days after delivery of the order.
• Order records (including personalisation text and addresses): held for as long as accounting and tax rules require for business records, then deleted or made anonymous.
• Store credit: never expires, so the record of any credit you hold stays until you use it.
• Support emails: held while they are useful for your order or a return, then deleted.

If you would like your details removed sooner than that, ask. We delete what we can and tell you plainly what the law requires us to hold.

7. How we protect information

The site runs over an encrypted HTTPS connection. Access to orders is limited to the people and providers who need it to make, ship and support your order. Payments are processed by the payment provider, not by us. No system is perfectly secure, but we work to keep your information safe, and if a breach affected you and the law required notice, we would tell you.

Two habits help. We never ask for card numbers, passwords or bank details by email, so treat any message that does as a scam. And if you are writing about an order, send it from the email address you used at checkout; it lets us find the order without asking for more personal details.

8. Your rights and choices

Depending on where you live, you may have the right to see the personal information we hold about you, correct it, delete it, get a copy, object to some uses, and opt out of any sale or sharing for advertising. We do not sell or share for advertising, but you are still welcome to ask what we hold. Email support@grilltee.shop from the address on your order. We may need to confirm it is you before we act, and we answer within the time your local law sets. Using your rights never changes how we treat your order.

A practical example: a grandad in Brisbane got a Pitmaster Name Apron from his grandson and later writes in to ask what details we hold. We tell him: the grandson’s name and email as the buyer, his own name and shipping address on the label, the name printed on the apron and the order date. That is the whole file.

9. Children

We sell a kids apron and a youth tee for the little helper, but they are bought by adults. The store is not directed at children under 13 (or under 16 where local law sets that age), and we do not knowingly collect their information. If a parent orders a kids apron with a child’s first name on it, that name is order information handled by the adult who placed the order. If you think a child has sent us personal details, email us and we will delete them.

10. Where information is processed

We sell to the United States, Canada, Australia and New Zealand, and orders ship from the USA. That means information from customers outside the US is processed in the United States and wherever our service providers operate. A New Zealand order placed on a long weekend reaches us and our print partner the same way any US order does.

11. Changes to this policy

When our practices change, for example if an analytics tool is named here, we update this page and the date at the top. If a change is significant, we will say so on the site.

12. Contact and related pages

Email support@grilltee.shop with any privacy question or request. Related pages: Terms of Service, Payment Methods, Cancel or Change an Order and Contact Us.